What to Expect

  • Appointment times may vary depending on the complexity of your problem. As a rough guide, initial appointments for a musculoskeletal problem are from 40-60 minutes, follow-up appointments are 30-40 minutes.
  • Depending on the nature of your complaint you may be asked to remove items of clothing to allow a full assessment. Please bring appropriate clothing such as shorts or strappy tops.
  • We do not see anyone under the age of 16 without an adult present at all times. If you send your child to us without an adult guardian, we will be unable to treat them and you will still be charged.
  • Any cancellation with fewer than 24 hours notice will still be charged at the full cost of the appointment, unless it can be filled by someone else.

Appointment times

We appreciate that all injuries are not equal and allow ourselves some flexibility to treat each case individually.

If you are attending for a neurological or neurological pediatric appointment, we allow up to an hour for initial appointments and 45-60 minutes for follow-up sessions, depending on the complexity.

Steffi is able to offer some home visits for neuro patients, however, it is preferable to see patients in the clinic if possible due to the equipment available. If you are physically unable to come into the clinic, please contact us and we will do what we can to arrange a home visit. Costs for home visits will depend on the distance from the clinic. Home visits are approximately 1 hour.

Please allow 45 minutes for Sports Massage Therapy Appointments with Jessica.


We are recognised by most insurance companies. Please contact us to discuss this. Most insurance companies require you to gain authorisation for physiotherapy treatment prior to attending for the first time. Please check with your insurance provider before attending.

Centrally located in Saffron Walden

Bright & spacious treatment rooms

Fully equipped clinic